Welcome to Personnel Checks' Legal Hub
This area of our website holds all the legal information and documents you may require. Most of the content on this page is to help you make up your Customer Service Agreement, or CSA, with us.
We've tried to organise the content as intuitively as possible to help you find what you need. However, if at any point you're lost or confused, please don’t hesitate to ask us. Just email [email protected] or call us on 01254 355 651 and we’ll do our best to help you.
Our Legal Philosophy
We don’t believe in guaranteeing your business by tying you in a legal knot and locking you in for 12, 24 or 36 months! We believe in working hard to provide the very best customer experience for you meaning you would have no reason to say goodbye. Transparency, openness and flexibility are at the heart of our agreements as they’re good for you and keep us on our toes.
We also are driven to provide a smooth onboarding process for our customers. If you find yourself printing off 30 pages of A4 and readying the highlighter pen, then something has gone horribly wrong! We work exclusively off E-Signatures and try to ensure a paperless onboarding process.
How our CSA works
We have designed our Customer Service Agreement, or CSA, to be clear and simple so that you can get background checking as quickly as possible without any unnecessary delays.
Your CSA is made up of 3 parts:
- Part 1: The New Account Onboarding Form, or NAOF
The NAOF is like an order form and basically agrees 3 simple pieces of information:
- Who the customer is
- What services we agree to provide to them
- How much they will pay
We have also taken the opportunity to capture some extra information on there like how new checks will be initiated and how you agree to buy the checks. We aim to provide a service tailored to you and we need to write this stuff down somewhere.
If you are a customer and can’t find your NAOF, no worries. Just get in touch and we can send you a copy. We keep them all nice and safe in your account file.
- Part 2: Personnel Checks General Terms and Conditions for the supply of services
Whilst Terms & Conditions might sound scary, every business needs them, and we are no exception. Our T&Cs are designed to outline the rights and responsibilities of both parties. All our CSAs are governed by our T&Cs and they do form an important part of the agreement
It is necessary for us to update our T&Cs from time to time. We will do our best to keep an audit trail of older versions and inform you of any changes as and when they occur.
- Part 3: Service Schedules
Personnel Checks offer lots of different services because every customer’s background screening requirements are different and the way they work with us can vary from customer to customer. Our Service Schedules cover a range of checks that we do and organise them into families.
The key to our Service Schedules is all in the Product Family to which your check belongs. You can easily see which product family each check belongs to as it is indicated on your New Account Onboarding Form.
|Basic DBS Check||DBS Checking|
|Adverse Financial Check||Background Checking|
If a customer was doing both Basic DBS Checks and Adverse Financial Checks, there would be 2 of our Service Schedules that form part of the CSA:
- DBS Checking Service Schedule
- Background Checking Service Schedule
If a customer was doing only Basic DBS Checks, there would be only 1 of our Service Schedules that form part of the CSA:
- DBS Checking Service Schedule
Our Legal Documents
Our current legal documents can all be found below...
|Document Name||Last Updated|
|General Terms and Conditions|
|Terms and Conditions for the Supply of Services||07/09/2019|
|DBS Checking Service Schedule||07/09/2019|
|Background Checking Service Schedule||07/09/2019|
|DVLA Checking Service Schedule||07/09/2019|
|List 99 Checking Service Schedule||07/09/2019|
|Web Pages Development Service Schedule||07/09/2019|
|COVID-19 Emergency DBS Checking Service Schedule
|Additional Legal Documents|
|Personnel Checks Secure Storage, handling, use, retention & disposal policy||07/09/2019|
|DBS ID Verification Guidelines||03/12/2019|
|DBS Code of Practice||16/11/2015|
|DBS Policy on Recruitment of ex-offenders||08/01/2014|
|Rehabilitation of offenders Act 1974||12/02/2019|