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The DBS Two Years On

In December last year, the DBS celebrated its 2nd Birthday, we look at the successes of the DBS and how they’re helping to make safeguarding society easier for everyone.

During the 2 years since the DBS formed, there has been 8 million disclosure certificates processed and 735,000 barring referrals.

The Update Service was also launched a year ago and has had over half a million status checks carried out and 300,000 individuals sign up to the service. Personnel Checks adopted the Update Service for our customers and have found it to be a great success with some of our clients.

Personnel Checks know the importance of the DBS and how integral to safeguarding society the service they provide is. The DBS have been instrumental to some important results in the last couple of years such as:

  • Evidence supplied by DBS helped to support the conviction of a former school teacher for 97 historic child abuse offences, committed 40 years ago.
  • The DBS helped to secure the first ever prosecution for Operation FALCON (Fraud and Linked Crimes Online), resulting in the arrest of an individual who had been working for almost a year at a home for the elderly.
  • The DBS team led investigations into a company fraudulently submitting applications for volunteer checks. The company was subsequently deregistered and police informed of the £60K fraud. The owner of the company was later sentenced to 12 months in prison, suspended for two years. He was also ordered to carry out 200 hours Community Service. This was the first case of its kind for DBS.
  • Internationally, the DBS have been involved in fast tracking a number of applications for medical staff and volunteers on behalf of the charity Save the Children, to support their work with victims of Ebola in West Africa.

DBS working together

As police application processes can be the most lengthy stage of the DBS process, the Disclosure and Barring service have been working closely with the forces and have been reviewing and recommending ways to decrease their backlogs.

This has proved effective as the DBS’s recommendations to North Yorkshire Police Force has helped reduce their backlog of cases by 88% over the last 12 months. This system will soon be rolled out to all networks to ensure turn around times of DBS checks are constantly improving.

Due to feedback from umbrella bodies like ourselves and individuals, the DBS have been able to make improvements in other areas of their service;

  • The DBS now resolve 99% of all complaints on the first point of contact
  • The subscription timeframe for the Update Service has been increased from 14 days to 19 to give applicants more time to secure their membership with the Update Service.
  • There is also an easier certificate email reprinting process which makes the process of requesting a reprint a lot quicker. 

Our Operations Manager Alice Wrigley commented on the DBS improvements and changes:  ‘The DBS’s systems have become faster and more streamlined since the ISA and CRB merged together to become the DBS. I can clearly see that their internal processes and systems are much more efficient. When calling the DBS, there is no longer a wait on hold, you are put straight through to a customer service Advisor.’

If you would like more information on the DBS and their recent changes please don’t hesitate to give one of our advisors a call on 01254 355688.

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