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What Happens When My DBS Is With My Local Police Force?

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Here at Personnel Checks, we pride ourselves on our fast, efficient turnaround times for DBS Checks. Currently, 50% of our checks are completed within 1 week, and 25% are completed within just 24 hours. However, from time to time some applications can take longer than expected, but why is this?

There are 5 stages to the process when the application is at the Disclosure and Barring Service:

Stage 1 - application form received and validated

Stage 2 - Police National Computer searched

Stage 3 - children and adults lists searched (where applicable)

Stage 4 - records held by the police searched

Stage 5 - DBS certificate printed

There are various reasons why an application can be delayed, e.g. queries with the information provided on the application form, or internal queries within the DBS. The main reason why delays occur during the DBS check process happens when the application reaches stage 4.

Stage 4 is when the application is sent by secure, electronic means to the Police force for an additional check of local records. Some Police Forces can complete their search on the same day they receive the application and send it back to the DBS to move into stage 5. However, there are some Police Forces who have back logs of applications and can take a number of weeks to complete their searches.

What can Personnel Checks do to help speed up the process?

Personnel Checks are committed to providing first class customer service to our clients and we guarantee we do everything in our power to ensure your certificates are issued as quickly as possible.

When the application has been in stage 4 for 60 days, Personnel Checks can then contact the DBS to raise an Escalation with the police force.

Once the Escalation has been raised, the Police force will aim to complete their searches within the following 10 working days.

If the police force still hasn’t completed their search, Personnel Checks can then contact the DBS to obtain the police forces’ contact details in order to directly chase up the application until it is complete.

To keep track of your applications and to see which stage they are in throughout the process, visit https://secure.crbonline.gov.uk/enquiry/enquirySearch.do  and enter the application form reference number and the applicants’ date of birth.

If you have further questions regarding your DBS check or for more information on stage 4 of the process please don’t hesitate to call one of our advisors on 01254 355688

95 Comments

Miss Penny Odell
My application reference E0582124295 just wondered how long it will take to get through and go to level 5
3/8/2018 11:22:36 AM
Tracey Jackson ppl mnemonic l
Like to know how my dubs is coming on n.
3/18/2018 6:53:36 PM
Tracey Jackson ppl mnemonic l
Like to know how my dubs is coming on n.
3/18/2018 6:53:36 PM
Lorna
I would like to know how long until my DBS will take it's on stage 4 still my ref num is E0580269485
3/24/2018 12:05:48 PM
Ricardo Usher
My dbs is stuck on stage 4 been stuck since 20th Feb how much longer can it take as am only waiting for my dbs to come back my ref is E0580391949
3/28/2018 1:28:55 PM
elizabeth slater
Why is stage 4 taken so long
4/4/2018 10:04:15 AM
Nicola Lodge
The police have 60 days to release your information. This also depends on the back log your local force has. It’s also a busy time of year to apply. Please be aware it can take up to 2 months or more before it can be received. Stage 4 always takes the longest and unfortunate until the 60 days are up there is nothing that can be done and the dbs service can’t tell you what is causing it as it is out of there hands until they receive stage 4 informstion.
4/4/2018 12:54:51 PM
Matthew Lowther
My Enhanced DBS check was submitted on the 03.04.18. My reference number is E0585586955. It went from stage 1-3 in 5 days however has been in progress at stage 4 for a few days now. I wondered if anyone could let me know how long this check will take as I am awaiting a start date from my new job.
4/14/2018 9:00:49 PM
Tracy Scott E0581773252
My dbs has been at stage 4 for over 4weeks now. How much longer will it take as have no income coming in until this is through so I can start work .
4/16/2018 12:25:48 PM
Andrea
U never get same answer off dbs speaking to multiple people my dbs has been with them since Feb 07/2/2018 and already had previous dbs in 2015 absolute joke😩
4/16/2018 5:33:41 PM
Andrea
U never get same answer off dbs speaking to multiple people my dbs has been with them since Feb 07/2/2018 and already had previous dbs in 2015 absolute joke😩
4/16/2018 5:34:05 PM
Sandra Jones
My dbs has been stuck on stage two for 11 days
4/25/2018 3:50:24 PM
Jackie
I submitted my DBS 1st March 2018. After progressing fairly quickly to stage 4 it was then there for 35 day’s!!! My new boss called and said he would be retracting the offer of employment! I rang the DBS and spoke to a great guy called Andy. He escalated my case, and 24 hours later it’s at stage 5!Amazing work.
4/25/2018 6:56:45 PM
Linda
Application stuck on Stage 4 since 28/04 and unable to speak in person to anyone from the DBS .......... can anyone assist?
5/4/2018 11:08:35 AM
Mahdi
My application is stuck on stage 4 ...😣😣😣it's been two weeks now.i have not got any record with the police wht so ever n I only mentioned 2 addresses. Do I still need to wait 2 months to get pass this stage?? Every thing is on hold because of my dbs..
5/6/2018 8:01:08 AM
Donna
My ref is E0584382598. My application has been stuck at stage 4 since March 24th my future employer has now advised that they will retract my contract. What can I do?
5/8/2018 8:14:29 AM
Adil Aourarh
HelloI am risking loosing a Job due to this taking so long, stuck on stage 4 like everyone else, over 3 weeks now. E0587157966
5/9/2018 11:12:43 AM
Abdulkadir ali abdulle
Hi.my dbs has been stuck on stage two 4weeks. Tracy Scott.E0586865635
5/11/2018 7:06:07 PM
Clare Louise Williams
My dbs was submitted 13/4/2018 been stuck on stage 2 now for 29 days ! Had previous dbs 2015 no problem whatsoever. Absolute joke no one can tell me what the hold up is.
5/13/2018 6:16:08 PM
Sandra Jones
Hello my my dbs has been stuck on stage 4 for 10 days my number is eo586804130 I started my dbs claim on 13th of April I've lived in the same address for 25years would be great full if you could help out with this matter thankyou x
5/18/2018 9:52:41 AM
Waqas
My all stages are cleared in 1 day and now in the process of printing. Sonething does not look good
5/21/2018 3:03:49 AM
Julie Jones
My DBS has been stuck on Stage 2 for 3 weeks. I am at risk of my new contract being retracted. I've never been in any trouble with the Police. 6 years ago it took 14 days in total.
5/24/2018 12:34:29 PM
Julie
Mine too is stuck at stage 2 for over 3 weeks. I was meant to start training for a new job last Monday. Ive nownrun out money. This is a pathetically slow process!
5/29/2018 8:16:40 PM
YVONNE CRESSER
I've been stuck at stage 4 for nearly 2 weeks im not sure if it depends on which police force
5/30/2018 11:09:44 AM
Ref E0586865635
Hi may dbs stuck stage 4 and I am waiting crb for 2months .I am jobless waiting so long plz help to resolve may situation thank you. Ref .E0586865635
5/30/2018 12:57:30 PM
hibaq
my DBS stuck for 3 weeks and im still waiting pls could u help me
6/1/2018 11:43:32 AM
Apostolos Tsironis
My DBS application is in stage 4 since the 12/3/2018. I am unemployed for 2 weeks now. Can you please help? Ref E0583159598
6/1/2018 12:30:35 PM
Lee Lewis
My DBS was started on the 8th may 2018 it's took 20 days to complete stage 2 a further 3days for level 3 now the dreaded level 4 it's been 10 days so far with no luck what can I do to speed it up
6/7/2018 11:41:14 AM
alison davies
my dbs has been in stage 4 now since 16th may first 3 stages done in a day it's rediculose having to wait this long we are people that want to work and at this rate will be joining the unemployed list !!! e0590550137 not that anything we say will make a difference but worth a try gggrrrrr !!!!
6/12/2018 1:26:57 PM
hazel
Hi been waiti.g since14th MAY on stage 4.very annoyed.need to sartjob.
6/12/2018 10:30:05 PM
Clare jones
I dont understand why my dbs is taking a long time to check when i was registered to the update service and was checked 4 weeks ago. I misplaced my original certificate due to moving house. My number is E0592266829.
6/13/2018 8:29:02 AM
Mahendra Mistry
I sent my DBS check on the 5th June 2018 and I have a job offer to start on Monday 18th June and my DBS is stuck on stage 2 .My employer can withdraw the offer of employment ,I need fast tracking who do I turn to.
6/13/2018 2:17:08 PM
Mahendra Mistry
My DBS is stuck on stage to and I need to start work Monday 18th June 2018 can somebody help as a matter of urgency. 13/06/2018
6/13/2018 2:22:45 PM
Hazel
My dbs has been on stage 4 since 14/04/2018. Rang dbs service and was told there is nothing they can do. Depressed and don't know wat to do as l havent been working since May. Finance hardship etc.
6/18/2018 12:38:24 PM
Lee lewis
I'm still stuck on stage 4 been 3 weeks now and waiting it's an absolute joke the dbs don't care your waiting to start work ref:0589600557
6/19/2018 10:59:51 AM
Lee lewis
Just an update my stage 4 completed today 20th June so 3 weeks 1 day to complete I hope you all get completed soon good luck to all
6/20/2018 9:35:25 AM
Virginia Griffin
This really affects your whole life. My application is at stage 4, it’s never taken so long. I am suppose to be starting my new job. It’s got to the stage that this offer will be declined and now I am left without employment with bills to pay. Not fair at all
6/25/2018 11:47:13 AM
Louise
Ref F0108021052 why is it taking so long for stage 4 all the other stages took 3 days. My new job is on the line if it dont come soon
6/25/2018 1:04:05 PM
Lee Lewis
Just to make you all aware my dbs stage 4 completed on the 20th June now I've been stuck on stage 5 now for 6 days so it's not over yet
6/26/2018 1:29:32 PM
Lee lewis
Dbs still not done went back to stage 4 for more checks I don't know why I haven't a record just taking the piss I guess still not done but they have said it's at printing stage and be done this week but I won't hold my breath dbs don't give two shits if you got bills to pay and a family to keep (wankers)
6/30/2018 9:44:51 PM
Lee Lewis
FINALLY DONE what a piss take only 8 weeks waiting
7/2/2018 9:33:37 AM
29.may they had mine its been stuck at stage 4 since 11 june wish hurry up
i dont know why they take so long
7/2/2018 11:25:19 PM
Maria Francesca
My dbs has being stuck in stage 4 since june 5th to date am just sittung home doing nothing please what should i do this is my ref no E059279089 pls i need advice should i call
7/3/2018 2:01:47 PM
julie
My DBS has been with the polic enow for over 4 weeks, is there anything I can do to speed things up?
7/6/2018 10:54:06 AM
Ajmal
My dbs has been stuck in stage 4 from two months is there is anything i can do my ref no E0586435358
7/7/2018 11:36:15 AM
Valerie Burke
Hi my dbs application has been stuck on stage 4 for 5 weeks now and am now without a job . As it was my what was to employer applied for it ,can they cancel the application without me knowing . Ref no. F0109331692. I have tried to speak to the manager of home but she seems to be dodging my calls and i cant speak to anyone at the dbs office
7/10/2018 9:28:55 AM
Ajmal
My dbs has been stuck in stage 4 from two months is there is anything i can do my ref no E0586435358
7/10/2018 4:43:31 PM
Tom
I have been waiting a while now for stage 4 to be completed, I am waiting to join the fire service and can’t be offered my contract until my dbs has come back. This is a matter of urgency E0595227018
7/10/2018 5:29:51 PM
Miranda
Ref:- F0106975255 My dbs was first sent on the 20th of June, first 3 stages completed within 1 week, 3 weeks later and I’m still waiting for stage 4 to go through, starting to feel like I’ve retired... desperately waiting to start my new job.... how long please?
7/17/2018 10:49:25 PM
Michelle
I've been stuck on stage 4 for 3 and a bit weeks now how long til it gets to stage 5 as I need to start my new job
7/19/2018 3:09:37 PM
Michelle
Ref f0108484599 I've been stuck on stage 4 for 3 and a bit weeks now how long til it gets to stage 5 as I need to start my new job
7/19/2018 3:11:08 PM
Angellette Amamoo
I submitted my dbs on the 3rd July 2018. The first 3 stages were completed on the 4th July. It's still stuck on stage 4 and today us the 20/07/18. I need to give 8 weeks notice to my bus trust and I urgently need to start my new job. My ref Is E0596443778. Any feedback would be greatly appreciated. Regards.
7/20/2018 3:00:07 PM
Terence
I get fed up applying for a dbs. It is forever get stuck at stage 4 . How many paying customers pay out and then lose their job offer because of this. It’s totally unfair in this day and age
7/26/2018 4:12:28 PM
Sally Cullingworth
My DBs is stuck at stage 4 for last 10 days my new employer is desperate for me to start as need nurses I had a DBs done in may which was back in a week and the one before that was back in ,3 weeks and that was over Xmas period anything I can do to speed it up all my records are clear E0597573040
7/28/2018 11:04:55 AM
Anastasy Nguluwe Biteya
My crp has been stock on stage 4 since the 14 of July please I need help as I have run out of income and got an 8 months old baby to take care of my ref number E0597123558 is
8/4/2018 9:08:56 PM
Sarah Mullaney
Dbs stuck on stage 4 since the 4th July no work or wages for the past 5 weeks ...bills to pay house to run...hoping employer doesn't retract offer otherwise it will all have been for nothing ,massive financial strain as well as mental strain . Why does it take so bloody long?????
8/8/2018 1:12:19 PM
Sarah Mullaney
Dbs stuck on stage 4 since the 4th July no work or wages for the past 5 weeks ...bills to pay house to run...hoping employer doesn't retract offer otherwise it will all have been for nothing ,massive financial strain as well as mental strain . Why does it take so bloody long?????
8/8/2018 1:13:48 PM
Sarah Mullaney
Dbs stuck on stage 4 since the 4th July no work or wages for the past 5 weeks ...bills to pay house to run...hoping employer doesn't retract offer otherwise it will all have been for nothing ,massive financial strain as well as mental strain . Why does it take so bloody long?????
8/8/2018 1:39:43 PM
Natasha
My dbs stuck to stage 4 from the last one week. Very depressing service. I hope the employer could keep the job offer open :(
8/19/2018 4:29:04 PM
Charlene
Mines stuck on stage 4 I need mine for a job E0600141840 What’s the number to phone? I’m in Salford Manchester and now desperate
8/21/2018 10:29:28 AM
Leopoldo
My dbs has been at stage 4 for over 11 weeks now. How much longer will it take as i am not going to have income coming in until this is through so I can start work . My reference # is E0592786007
8/21/2018 12:22:22 PM
Charlene
I phoned dbs as advised and they were no help atall 😡 So gotta wait for it to get past this bloody stage 4 my friends took 5 days! So frustrating there should be number for your local police to give them a kick up the Ass! E0600141840 So annoyed and frustrated
8/22/2018 12:11:13 AM
Personnel Checks
Hi Charlene, So sorry to hear of your frustration, unfortunately whilst the DBS is at stage 4 it is just a matter of waiting for this as it depends on how big of a backlog the local police have. Depending how long your DBS check has been at Stage 4 for, you can escalate this with the DBS once it has been 60 days. Hope this helps, Personnel Checks
8/23/2018 9:38:59 AM
Natalie Miller
I have been waiting since 22 May for my DBS. Today is 30th August. I have phoned/emailed police. Went from stage 1 to 4 on 5th June and been stuck at stage 4 since then. I don't even have a point on my licence, but I have bills to pay and a family to feed. Extremely frustrating and soul destroying....how long does stage 5 take? Will I ever get there?!
8/30/2018 5:16:08 AM
Fatama Mimi Jagne
My DBS is still on stage 4.It's really frustrating waiting for DBS.I am monitoring the process like every hour since my application was sent in.I am just asking who ever is reading this email to please make an effort to speed up my application.I am despirate and i needed to go to work.
9/5/2018 12:47:41 AM
Lee
Hi, stage 3 has been completed since the 15 Aug 18. Currently showing as In progress at stage 4. Almost a month now at this stage. My Ref No is E0601173507. May have to go on benefits soon.
9/7/2018 9:32:13 AM
Kim
Please help my employer applied for my dbs since early August I think I am now at stage 4 as I can't check any progress as the employers have the ref # I may loose my offer this is something that I really wanted I feel helpless .I've been crying since yesterday as I already gave my resignation In too my other employer I have no income now!
9/8/2018 6:31:33 AM
Carol Causton
Please could I have phone number as I have been waiting on stage 4 and my new work place keep calling as no money coming in and I don't want jod offer taken away
9/10/2018 2:43:14 PM
Carol Causton
Please could I have phone number as I have been waiting on stage 4 and my new work place keep calling as no money coming in and I don't want jod offer taken away
9/10/2018 2:47:04 PM
Carol Causton
Please could I have phone number as I have been waiting on stage 4 and my new work place keep calling as no money coming in and I don't want jod offer taken away
9/10/2018 2:47:15 PM
Francesca Drew
65 days on stage 4!! My new employer will soon retract my job offer. What can I do? Dbs are no help when you call them
9/12/2018 11:56:15 AM
S
Application received by dbs dice 15th August and still at stage 4. Ref E0601347477. Every time I call I am told it’s just a waiting game. Very frustrated as not able to work due to this wait.. help.
9/13/2018 8:52:52 AM
Giovanni Schiavone
Can everyone chill out? These guys are doing what they can as fast as they can. I've been waiting for some weeks now. Just be patient.
9/17/2018 10:41:54 AM
Fatama Mimi Jagne
My DBS is still on stage 4.I don't know why it's taking this long.Have tried calling the DBC help line,unfortunately no one is picking up.It's really frustrating waiting for something you when .My reference number is E0602374704.
9/17/2018 5:58:44 PM
Danielle plant
So depressing when you are offerd a job and it takes weeks to sort dbs out ,you get a job to earn money to live how can you pay when dbs is taking so long ?? ?The dbs should be looked into mine is stuck in stage 4 Also the company’s that need you are having to wait so it’s a big g knock on effect Also is it a fair system my friend applied to a job when mine was in progress and hers took two weeks a she had started work she lives in the same area but working different job ????? Helppppp
9/19/2018 9:18:05 AM
Kerry
Hi I just wondering when it will pass stage 4 as it has been there a while and I don't want my lose my job before I have even started
9/20/2018 12:57:17 PM
Paul Thornton
My DBS breezes through stages 1-3 in the first 2 days. On stage 4 for 2 days.. and now in printing stage. Thank you so much for a quick and easy system. Starting work on Monday.. Yay!!
9/20/2018 8:52:00 PM
jackie barlow
my dbs went to stage 1 to 3 on the 17/9/18 and has been stuck on stage 4 for 5 weeks i m absolutely upset because may not be able to start my new job which is on the 8th of Oct
9/26/2018 8:26:34 AM
Keighley
My DBS has been stuck stage 4 for over 64 days my application was recieved by DBS on the 19 of july 2018 71 days in total so far absolute joke
9/27/2018 11:23:46 AM
Leanne
Stages 1-3 on my DBS were completed in 6 days. I am now stuck on stage 4 and have been since 12th September (16 days) My employer is having to pay other staff overtime to cover my teaching hours. I have recently moved from West Yorkshire to Cumbria so I have a feeling that I may be waiting a while as it will have to be passed to different Police Forces due to moving :( Just praying my job offer is not withdrawn and I don’t lose my nursery placement throughout this slow process!!
9/28/2018 9:50:00 AM
Kia
My dbs is stuck on stage 4 I applied for it on the 12th June, it’s been on stage 4 since 20th August, forgotten what my job role is now been so long !
10/1/2018 11:42:10 AM
Miss julie m Cutler
Iv been waiting weeks please could you let me no what is going on . My job don't seem to won't to wait to long. 2 ppl who had there done at the same time have had there's back and started we all leave in the same place .
10/1/2018 2:20:36 PM
Miss julie m Cutler
Iv been waiting weeks please could you let me no what is going on . My job don't seem to won't to wait to long. 2 ppl who had there done at the same time have had there's back and started we all leave in the same place .
10/1/2018 2:20:36 PM
Ming-Chia Yang
Hi sir/madam Reference: E0605470020 My DBS application has been stuck on stage4 for quite a while now. My employer is very close to withdrawing my job offer. I will greatly appreciate if you can kindly look into my application. Thanks and have a nice day!
10/2/2018 10:37:13 AM
Emma Jones
Hello, desperately waiting for DBS to come back, it's been 4 weeks, facing financial hardship as I can start work without it. Number is E0603185234
10/5/2018 12:28:04 PM
Heidi G Gray
Been waiting 5 weeks. I'm losing money and job opportunities because DBS is stuck at stage 4. This is horrendous!
10/9/2018 9:38:38 PM
Mudassir Aslam
My DBS application is been stuck on stage 4 since 19/09/18. My reference is E0604022379. I only have mentioned two addresses, can anyone tell how long it will take as I can’t work because of this and in financial difficulty. Thanks
10/12/2018 9:16:11 AM
Shahnaz
Hi can anyone help Iv been stuck onstage 4 for 3 weeks and I need to start work soon I’m a single mum bills pilling up and have 5 kids to think off my ref nmbr is E0607365133 plz let me nw who to contact xx
10/21/2018 12:37:10 AM
Natalie Adams
Can u plz let me know who to get in touch with I am on stage 4 thanks x
10/30/2018 3:23:20 PM
Simon
I have been waiting over 8 days and my application is still on stage.4 . My reference is E0608873660 How can this be user friendly when people are losing money financially !!!! Surely in this day and age it can be faster!!! Please help
10/31/2018 5:14:35 PM
bruce moy
ref E0608171589 my dbs is stuck at stage 4 who do i contact to chase the process
11/1/2018 9:03:45 AM
Simon
The waiting for stage 4 is shocking !!!
11/2/2018 12:27:05 PM
beverley Charles
My number is E0609334454, can't start my job until DBS comes back, others got theirs in a day. I've been stuck on stage 4 for 3 weeks, I can't work, can't pay my bills. I have no convictions or cautions, I don't know what is going on, you phone its just a recorded message. I have in the past been a victim of a crime, could this be causing the delay, but surely I am not being punished for being a victim.
11/3/2018 11:01:31 AM
Donna Mahoney
I've tried contacting the DBS site but told I have to wait for 60 days. It's been 5 weeks now since I first put my check through. Total joke. Especially when all I want to do is start my new job. I'm a widow and I have bills to pay.
11/7/2018 6:58:25 PM
Jo ward
It has been 9weeks that my DBSwas sent off for.. I had one done by my exemployer that only too 5weeks. My ref is E0604483917
11/9/2018 5:39:17 PM

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