What Happens When My DBS Is With My Local Police Force?

Here at Personnel Checks, we pride ourselves on our fast, efficient turnaround times for DBS Checks. Currently, 50% of our checks are completed within 1 week, and 25% are completed within just 24 hours. However, from time to time some applications can take longer than expected, but why is this?

There are 5 stages to the process when the application is at the Disclosure and Barring Service:

Stage 1 - application form received and validated

Stage 2 - Police National Computer searched

Stage 3 - children and adults lists searched (where applicable)

Stage 4 - records held by the police searched

Stage 5 - DBS certificate printed

There are various reasons why an application can be delayed, e.g. queries with the information provided on the application form, or internal queries within the DBS. The main reason why delays occur during the DBS check process happens when the application reaches stage 4.

Stage 4 is when the application is sent by secure, electronic means to the Police force for an additional check of local records. Some Police Forces can complete their search on the same day they receive the application and send it back to the DBS to move into stage 5. However, there are some Police Forces who have back logs of applications and can take a number of weeks to complete their searches.

What can Personnel Checks do to help speed up the process?

Personnel Checks are committed to providing first class customer service to our clients and we guarantee we do everything in our power to ensure your certificates are issued as quickly as possible.

When the application has been in stage 4 for 60 days, Personnel Checks can then contact the DBS to raise an Escalation with the police force.

Once the Escalation has been raised, the Police force will aim to complete their searches within the following 10 working days.

If the police force still hasn’t completed their search, Personnel Checks can then contact the DBS to obtain the police forces’ contact details in order to directly chase up the application until it is complete.

To keep track of your applications and to see which stage they are in throughout the process, visit  and enter the application form reference number and the applicants’ date of birth.

If you have further questions regarding your DBS check or for more information on stage 4 of the process please don’t hesitate to call one of our advisors on 01254 355688


Miss Penny Odell
My application reference E0582124295 just wondered how long it will take to get through and go to level 5
3/8/2018 11:22:36 AM
Tracey Jackson ppl mnemonic l
Like to know how my dubs is coming on n.
3/18/2018 6:53:36 PM
Tracey Jackson ppl mnemonic l
Like to know how my dubs is coming on n.
3/18/2018 6:53:36 PM
I would like to know how long until my DBS will take it's on stage 4 still my ref num is E0580269485
3/24/2018 12:05:48 PM
Ricardo Usher
My dbs is stuck on stage 4 been stuck since 20th Feb how much longer can it take as am only waiting for my dbs to come back my ref is E0580391949
3/28/2018 1:28:55 PM
elizabeth slater
Why is stage 4 taken so long
4/4/2018 10:04:15 AM
Nicola Lodge
The police have 60 days to release your information. This also depends on the back log your local force has. It’s also a busy time of year to apply. Please be aware it can take up to 2 months or more before it can be received. Stage 4 always takes the longest and unfortunate until the 60 days are up there is nothing that can be done and the dbs service can’t tell you what is causing it as it is out of there hands until they receive stage 4 informstion.
4/4/2018 12:54:51 PM
Matthew Lowther
My Enhanced DBS check was submitted on the 03.04.18. My reference number is E0585586955. It went from stage 1-3 in 5 days however has been in progress at stage 4 for a few days now. I wondered if anyone could let me know how long this check will take as I am awaiting a start date from my new job.
4/14/2018 9:00:49 PM
Tracy Scott E0581773252
My dbs has been at stage 4 for over 4weeks now. How much longer will it take as have no income coming in until this is through so I can start work .
4/16/2018 12:25:48 PM
U never get same answer off dbs speaking to multiple people my dbs has been with them since Feb 07/2/2018 and already had previous dbs in 2015 absolute joke😩
4/16/2018 5:33:41 PM
U never get same answer off dbs speaking to multiple people my dbs has been with them since Feb 07/2/2018 and already had previous dbs in 2015 absolute joke😩
4/16/2018 5:34:05 PM
Sandra Jones
My dbs has been stuck on stage two for 11 days
4/25/2018 3:50:24 PM
I submitted my DBS 1st March 2018. After progressing fairly quickly to stage 4 it was then there for 35 day’s!!! My new boss called and said he would be retracting the offer of employment! I rang the DBS and spoke to a great guy called Andy. He escalated my case, and 24 hours later it’s at stage 5!Amazing work.
4/25/2018 6:56:45 PM
Application stuck on Stage 4 since 28/04 and unable to speak in person to anyone from the DBS .......... can anyone assist?
5/4/2018 11:08:35 AM
My application is stuck on stage 4 ...😣😣😣it's been two weeks now.i have not got any record with the police wht so ever n I only mentioned 2 addresses. Do I still need to wait 2 months to get pass this stage?? Every thing is on hold because of my dbs..
5/6/2018 8:01:08 AM
My ref is E0584382598. My application has been stuck at stage 4 since March 24th my future employer has now advised that they will retract my contract. What can I do?
5/8/2018 8:14:29 AM
Adil Aourarh
HelloI am risking loosing a Job due to this taking so long, stuck on stage 4 like everyone else, over 3 weeks now. E0587157966
5/9/2018 11:12:43 AM
Abdulkadir ali abdulle dbs has been stuck on stage two 4weeks. Tracy Scott.E0586865635
5/11/2018 7:06:07 PM
Clare Louise Williams
My dbs was submitted 13/4/2018 been stuck on stage 2 now for 29 days ! Had previous dbs 2015 no problem whatsoever. Absolute joke no one can tell me what the hold up is.
5/13/2018 6:16:08 PM
Sandra Jones
Hello my my dbs has been stuck on stage 4 for 10 days my number is eo586804130 I started my dbs claim on 13th of April I've lived in the same address for 25years would be great full if you could help out with this matter thankyou x
5/18/2018 9:52:41 AM
My all stages are cleared in 1 day and now in the process of printing. Sonething does not look good
5/21/2018 3:03:49 AM

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