What Happens When My DBS Is With My Local Police Force?

Here at Personnel Checks, we pride ourselves on our fast, efficient turnaround times for DBS Checks. Currently, 50% of our checks are completed within 1 week, and 25% are completed within just 24 hours. However, from time to time some applications can take longer than expected, but why is this?

There are 5 stages to the process when the application is at the Disclosure and Barring Service:

Stage 1 - application form received and validated

Stage 2 - Police National Computer searched

Stage 3 - children and adults lists searched (where applicable)

Stage 4 - records held by the police searched

Stage 5 - DBS certificate printed

There are various reasons why an application can be delayed, e.g. queries with the information provided on the application form, or internal queries within the DBS. The main reason why delays occur during the DBS check process happens when the application reaches stage 4.

Stage 4 is when the application is sent by secure, electronic means to the Police force for an additional check of local records. Some Police Forces can complete their search on the same day they receive the application and send it back to the DBS to move into stage 5. However, there are some Police Forces who have back logs of applications and can take a number of weeks to complete their searches.

What can Personnel Checks do to help speed up the process?

Personnel Checks are committed to providing first class customer service to our clients and we guarantee we do everything in our power to ensure your certificates are issued as quickly as possible.

When the application has been in stage 4 for 60 days, Personnel Checks can then contact the DBS to raise an Escalation with the police force.

Once the Escalation has been raised, the Police force will aim to complete their searches within the following 10 working days.

If the police force still hasn’t completed their search, Personnel Checks can then contact the DBS to obtain the police forces’ contact details in order to directly chase up the application until it is complete.

To keep track of your applications and to see which stage they are in throughout the process, visit  and enter the application form reference number and the applicants’ date of birth.

If you have further questions regarding your DBS check or for more information on stage 4 of the process please don’t hesitate to call one of our advisors on 01254 355688


Miss Penny Odell
My application reference E0582124295 just wondered how long it will take to get through and go to level 5
3/8/2018 11:22:36 AM
Tracey Jackson ppl mnemonic l
Like to know how my dubs is coming on n.
3/18/2018 6:53:36 PM
Tracey Jackson ppl mnemonic l
Like to know how my dubs is coming on n.
3/18/2018 6:53:36 PM
I would like to know how long until my DBS will take it's on stage 4 still my ref num is E0580269485
3/24/2018 12:05:48 PM
Ricardo Usher
My dbs is stuck on stage 4 been stuck since 20th Feb how much longer can it take as am only waiting for my dbs to come back my ref is E0580391949
3/28/2018 1:28:55 PM
elizabeth slater
Why is stage 4 taken so long
4/4/2018 10:04:15 AM
Nicola Lodge
The police have 60 days to release your information. This also depends on the back log your local force has. It’s also a busy time of year to apply. Please be aware it can take up to 2 months or more before it can be received. Stage 4 always takes the longest and unfortunate until the 60 days are up there is nothing that can be done and the dbs service can’t tell you what is causing it as it is out of there hands until they receive stage 4 informstion.
4/4/2018 12:54:51 PM
Matthew Lowther
My Enhanced DBS check was submitted on the 03.04.18. My reference number is E0585586955. It went from stage 1-3 in 5 days however has been in progress at stage 4 for a few days now. I wondered if anyone could let me know how long this check will take as I am awaiting a start date from my new job.
4/14/2018 9:00:49 PM
Tracy Scott E0581773252
My dbs has been at stage 4 for over 4weeks now. How much longer will it take as have no income coming in until this is through so I can start work .
4/16/2018 12:25:48 PM
U never get same answer off dbs speaking to multiple people my dbs has been with them since Feb 07/2/2018 and already had previous dbs in 2015 absolute joke😩
4/16/2018 5:33:41 PM
U never get same answer off dbs speaking to multiple people my dbs has been with them since Feb 07/2/2018 and already had previous dbs in 2015 absolute joke😩
4/16/2018 5:34:05 PM
Sandra Jones
My dbs has been stuck on stage two for 11 days
4/25/2018 3:50:24 PM
I submitted my DBS 1st March 2018. After progressing fairly quickly to stage 4 it was then there for 35 day’s!!! My new boss called and said he would be retracting the offer of employment! I rang the DBS and spoke to a great guy called Andy. He escalated my case, and 24 hours later it’s at stage 5!Amazing work.
4/25/2018 6:56:45 PM
Application stuck on Stage 4 since 28/04 and unable to speak in person to anyone from the DBS .......... can anyone assist?
5/4/2018 11:08:35 AM
My application is stuck on stage 4 ...😣😣😣it's been two weeks now.i have not got any record with the police wht so ever n I only mentioned 2 addresses. Do I still need to wait 2 months to get pass this stage?? Every thing is on hold because of my dbs..
5/6/2018 8:01:08 AM
My ref is E0584382598. My application has been stuck at stage 4 since March 24th my future employer has now advised that they will retract my contract. What can I do?
5/8/2018 8:14:29 AM
Adil Aourarh
HelloI am risking loosing a Job due to this taking so long, stuck on stage 4 like everyone else, over 3 weeks now. E0587157966
5/9/2018 11:12:43 AM
Abdulkadir ali abdulle dbs has been stuck on stage two 4weeks. Tracy Scott.E0586865635
5/11/2018 7:06:07 PM
Clare Louise Williams
My dbs was submitted 13/4/2018 been stuck on stage 2 now for 29 days ! Had previous dbs 2015 no problem whatsoever. Absolute joke no one can tell me what the hold up is.
5/13/2018 6:16:08 PM
Sandra Jones
Hello my my dbs has been stuck on stage 4 for 10 days my number is eo586804130 I started my dbs claim on 13th of April I've lived in the same address for 25years would be great full if you could help out with this matter thankyou x
5/18/2018 9:52:41 AM
My all stages are cleared in 1 day and now in the process of printing. Sonething does not look good
5/21/2018 3:03:49 AM
Julie Jones
My DBS has been stuck on Stage 2 for 3 weeks. I am at risk of my new contract being retracted. I've never been in any trouble with the Police. 6 years ago it took 14 days in total.
5/24/2018 12:34:29 PM
Mine too is stuck at stage 2 for over 3 weeks. I was meant to start training for a new job last Monday. Ive nownrun out money. This is a pathetically slow process!
5/29/2018 8:16:40 PM
I've been stuck at stage 4 for nearly 2 weeks im not sure if it depends on which police force
5/30/2018 11:09:44 AM
Ref E0586865635
Hi may dbs stuck stage 4 and I am waiting crb for 2months .I am jobless waiting so long plz help to resolve may situation thank you. Ref .E0586865635
5/30/2018 12:57:30 PM
my DBS stuck for 3 weeks and im still waiting pls could u help me
6/1/2018 11:43:32 AM
Apostolos Tsironis
My DBS application is in stage 4 since the 12/3/2018. I am unemployed for 2 weeks now. Can you please help? Ref E0583159598
6/1/2018 12:30:35 PM
Lee Lewis
My DBS was started on the 8th may 2018 it's took 20 days to complete stage 2 a further 3days for level 3 now the dreaded level 4 it's been 10 days so far with no luck what can I do to speed it up
6/7/2018 11:41:14 AM
alison davies
my dbs has been in stage 4 now since 16th may first 3 stages done in a day it's rediculose having to wait this long we are people that want to work and at this rate will be joining the unemployed list !!! e0590550137 not that anything we say will make a difference but worth a try gggrrrrr !!!!
6/12/2018 1:26:57 PM
Hi been waiti.g since14th MAY on stage 4.very annoyed.need to sartjob.
6/12/2018 10:30:05 PM
Clare jones
I dont understand why my dbs is taking a long time to check when i was registered to the update service and was checked 4 weeks ago. I misplaced my original certificate due to moving house. My number is E0592266829.
6/13/2018 8:29:02 AM
Mahendra Mistry
I sent my DBS check on the 5th June 2018 and I have a job offer to start on Monday 18th June and my DBS is stuck on stage 2 .My employer can withdraw the offer of employment ,I need fast tracking who do I turn to.
6/13/2018 2:17:08 PM
Mahendra Mistry
My DBS is stuck on stage to and I need to start work Monday 18th June 2018 can somebody help as a matter of urgency. 13/06/2018
6/13/2018 2:22:45 PM
My dbs has been on stage 4 since 14/04/2018. Rang dbs service and was told there is nothing they can do. Depressed and don't know wat to do as l havent been working since May. Finance hardship etc.
6/18/2018 12:38:24 PM
Lee lewis
I'm still stuck on stage 4 been 3 weeks now and waiting it's an absolute joke the dbs don't care your waiting to start work ref:0589600557
6/19/2018 10:59:51 AM
Lee lewis
Just an update my stage 4 completed today 20th June so 3 weeks 1 day to complete I hope you all get completed soon good luck to all
6/20/2018 9:35:25 AM
Virginia Griffin
This really affects your whole life. My application is at stage 4, it’s never taken so long. I am suppose to be starting my new job. It’s got to the stage that this offer will be declined and now I am left without employment with bills to pay. Not fair at all
6/25/2018 11:47:13 AM
Ref F0108021052 why is it taking so long for stage 4 all the other stages took 3 days. My new job is on the line if it dont come soon
6/25/2018 1:04:05 PM
Lee Lewis
Just to make you all aware my dbs stage 4 completed on the 20th June now I've been stuck on stage 5 now for 6 days so it's not over yet
6/26/2018 1:29:32 PM
Lee lewis
Dbs still not done went back to stage 4 for more checks I don't know why I haven't a record just taking the piss I guess still not done but they have said it's at printing stage and be done this week but I won't hold my breath dbs don't give two shits if you got bills to pay and a family to keep (wankers)
6/30/2018 9:44:51 PM
Lee Lewis
FINALLY DONE what a piss take only 8 weeks waiting
7/2/2018 9:33:37 AM
29.may they had mine its been stuck at stage 4 since 11 june wish hurry up
i dont know why they take so long
7/2/2018 11:25:19 PM
Maria Francesca
My dbs has being stuck in stage 4 since june 5th to date am just sittung home doing nothing please what should i do this is my ref no E059279089 pls i need advice should i call
7/3/2018 2:01:47 PM
My DBS has been with the polic enow for over 4 weeks, is there anything I can do to speed things up?
7/6/2018 10:54:06 AM
My dbs has been stuck in stage 4 from two months is there is anything i can do my ref no E0586435358
7/7/2018 11:36:15 AM
Valerie Burke
Hi my dbs application has been stuck on stage 4 for 5 weeks now and am now without a job . As it was my what was to employer applied for it ,can they cancel the application without me knowing . Ref no. F0109331692. I have tried to speak to the manager of home but she seems to be dodging my calls and i cant speak to anyone at the dbs office
7/10/2018 9:28:55 AM
My dbs has been stuck in stage 4 from two months is there is anything i can do my ref no E0586435358
7/10/2018 4:43:31 PM
I have been waiting a while now for stage 4 to be completed, I am waiting to join the fire service and can’t be offered my contract until my dbs has come back. This is a matter of urgency E0595227018
7/10/2018 5:29:51 PM
Ref:- F0106975255 My dbs was first sent on the 20th of June, first 3 stages completed within 1 week, 3 weeks later and I’m still waiting for stage 4 to go through, starting to feel like I’ve retired... desperately waiting to start my new job.... how long please?
7/17/2018 10:49:25 PM
I've been stuck on stage 4 for 3 and a bit weeks now how long til it gets to stage 5 as I need to start my new job
7/19/2018 3:09:37 PM
Ref f0108484599 I've been stuck on stage 4 for 3 and a bit weeks now how long til it gets to stage 5 as I need to start my new job
7/19/2018 3:11:08 PM
Angellette Amamoo
I submitted my dbs on the 3rd July 2018. The first 3 stages were completed on the 4th July. It's still stuck on stage 4 and today us the 20/07/18. I need to give 8 weeks notice to my bus trust and I urgently need to start my new job. My ref Is E0596443778. Any feedback would be greatly appreciated. Regards.
7/20/2018 3:00:07 PM

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