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FAQs

Take a look at our most frequently asked questions if you need some help. If you can't find the answer your looking for, why not give us a call instead?

A volunteer CRB Check is exactly the same as a Standard or Enhanced CRB Check, the only difference is the price is reduced for volunteers.

You must meet certain qualifying criteria to be able to access a volunteer CRB Check.

The Police Act 1997 (Criminal Records) Regulations 2002 defines a volunteer as:

 “A Person who is engaged in any activity which involves spending time, unpaid doing something which aims to benefit some third party other than, or in addition to, a close relative.

In order for an applicant to qualify for a Volunteer CRB Check they must not:

  • Receive any payment (except for travel and other approved out –of-pocket expenses)
  • Be on a placement
  • Be on a course that requires them to do this job role
  • Be in a trainee position that will lead to a full time role or qualification

As volunteer level checks are only available at Standard or Enhanced level, they must be applied for by the organisation the applicant is volunteering for. Applicants will not be able to access volunteer CRB Checks themselves.

Any organisation can apply for CRB Checks for their members of staff. We will need to establish which level of check your employees will be eligible for.This depends on the type of work they are carrying out.

In order to find out which level of CRB Check you can access for your employees, find your sector on the drop down menu above or call Personnel Checks and speak to an experienced advisor.

Here at Personnel Checks we pride ourselves on the fact that you will always be able to speak to an advisor over the telephone as soon as you call. We have no automated telephone service; just real people on the other end of the phone taking every call.

Your dedicated Account Manager will keep you informed at every stage of the process so you always know exactly where you’re up to with all of your applicants.

We understand that no two companies work in the same way, that’s why we tailor our service to meet your needs.

We are totally committed to the best possible customer service. We deal with all requests on the same day and if you’re an organisation carrying out checks on your employees, we can speak with your applicants directly taking the hassle away from you.

Our fast and efficient fully online Ebulk service significantly reduces the waiting time for CRB Checks so you can have your applicants working for you in no time!

We have a dedicated compliance team who thoroughly check through all applications to ensure they have been completed correctly before being sent for processing. This will eliminate any chance of your form being delayed once it reaches the Disclosure and Barring Service.

The level of CRB Check you can apply for is entirely dependent on the type of work your role involves.

To find out which level of check you should apply for find your sector in the dropdown menu above or call and speak to a friendly advisor at Personnel Checks.

Ebulk is an online service which allows applicants to submit their CRB applications through the secure criminal justice server in order to be processed by the Disclosure and Barring Service (DBS) formerly known as the CRB.

This method eliminates any need for paper applications and is a much quicker way to process a CRB application.

Standard and Enhanced checks:

Click here to track your DBS application easily online. You will just need your form reference number and your date of birth.

If you organised your DBS application with Personnel Checks, we can provide you with your reference number, simply call us on 01254 355688. 

Basic Checks:

To track your Basic Check you will need to call Disclosure Scotland on 0870 609 6006. 

You will need;

  • Applicant's full name
  • Applicant's date of birth
  • Application reference number - not essential (this can be found on the top of your application form.)

If you would like to apply for any level of check you can do this by following this link.

You can purchase all levels of check on the Personnel Checks website.

Click here to choose which level of check you require then purchase the application online here. 

For Standard and Enhanced applications we use an online system called Ebulk which processes checks quickly, securely and easily. Ebulk helps reduce delays by taking away manual administration and preventing mistakes during the process. 

Alternatively, please call Personnel Checks on 01254 355688 where our advisors can talk you through the process then email the online applications to you.

An Enhanced DBS Check searches for spent and unspent convictions, cautions, reprimands and final warnings. It also searches for any additional information held by the applicants’ local police force that is reasonably considered relevant to the workforce being applied for (either adult, children, both or other).

‘Other’ workforce means those who don’t work with children or adults specifically, but potentially both, e.g taxi drivers. In this case, the police will only release information that is relevant to the post being applied for.

An unspent conviction is a conviction that is either quite recent or quite severe. It will show up on an applicant's record because it has either only just happened or it was a very severe conviction.

There is also an extended version of the Enhanced check known as ‘Enhanced DBS Check with Barred list search'. This is like the Enhanced check, but includes a check of the DBS barred lists, a list of individuals who are barred or restricted from working with either children or adults. An employer can only ask for a barred list check for specific roles. It is a criminal offence to ask for a check for any other roles.

To purchase an Enhanced DBS check online click here.

A Standard DBS Check searches an individual’s record for spent and unspent convictions, cautions, reprimands and final warnings. This certificate can only be requested by employers on their members of staff and is only applicable for specific industries, the main ones are:

  • Health & Social Care
  • Financial Services and Accountancy
  • Child care
  • Education
  • Legal
  • Dental Practices
  • Contractors on regulated sites

To see a list of positions which are eligible for the Standard check, click here. 

An unspent conviction is a conviction that is either quite recent or quite severe. It will show up on an applicant's record because it has either only just happened or it was a very severe conviction.

A Standard DBS check cannot be applied for by individuals and is for companies only. The certificate will go directly to the applicant's home address and they will then be required to show this to their employer. 

Employers can apply for a Standard DBS check here.

A Basic Disclosure (also known as a Police Act Disclosure) is a certificate which confirms if an individual currently has any Unspent Convictions under The Rehabilitation of Offenders Act 1974. This level of check is carried out by the Government organisation 'Disclosure Scotland'.

An unspent conviction is a conviction that is either quite recent or quite severe. It will show up on an applicant's record because it has either only just happened or it was a very severe conviction.

This certificate can be applied by anyone, individuals or organisations can apply for these checks. The Basic check usually takes approximately 2 weeks to be processed. 

If you would like to apply for a basic check click here or call a member of our team on 01254 355 688.

When applying for a check you need certain documents and depending on the level of check, these can differ. 

Basic Checks – the applicant is required to provide proof of their date of birth (e.g. Passport or Birth Certificate) and proof of their current address (e.g. Bank Statement or Utility Bill).

Standard and Enhanced – the applicant is required to provide 3 ID documents from the List of ID documents that the DBS approve. Please see more details here.

If you would like to apply for a check click here, or give us a call on 01254 355 688.

The only level of check you can apply for on yourself as a Self Employed person is a Basic Disclosure Check. You can apply for this by clicking here or by calling our team on 01254 355688.

The Basic check is a search for any Unspent Convictions, and will be a certificate that you can show to your clients.

An unspent conviction is a conviction that is either quite recent or quite severe. It will show up on an applicant's record because it has either only just happened or it was a very severe conviction.

The higher levels of checks, Standard and Enhanced are only available for organisations to apply for on their members of staff. Therefore, if you are a sole trader and you are the only employee within your business, you cannot apply for a Standard or Enhanced check. 

It is the decision of the employer to decide if they are happy to accept a previous DBS certificate with a previous employer’s name. Some organisations choose to ask for new DBS certificates from all new members of staff so their new certificate will be under the new employer’s name.

The DBS have introduced a service called 'The Update Service'. For a small annual fee (free for volunteers) an individual can have their DBS certificate kept up-to-date and take it with them from role to role, where the same type and level of check is required.

This means when you come to renewing your employees DBS Checks or take on new staff, you won't need to wait for their application to be processed again. You can simply carry out a status check to find out if any criminal information has appeared on the applicants' check since their last DBS application.