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Fee Display on DBS Certificates: What you need to know

Disclosure certificates will show if a fee has been charged by the DBS.

From 31 May 2015 all Standard and Enhanced DBS certificates will show if a fee has been charged by the DBS.

DBS fees are £26 for a standard check, £44 for an enhanced check, and £44 for an enhanced with barred list check

Applicants do not pay a fee to us for volunteer positions; however these checks are processed in exactly the same way as a paid position. 

This change will let applicants see whether the DBS certificate was issued for a paid role or a volunteer role.

The new text will show at the top left-hand side of the certificate stating either ‘No DBS fee charged’ or ‘DBS fee charged’.

Certificate with No DBS fee charged:

 

Certificate with a DBS fee charged:

 

NB: The red line will not actually appear on the certificate - it is being used here to highlight the planned change.

We will also be advising all our customers of the following information:

‘An administration fee may be charged by the organisation that submits your DBS check application to us. This is separate to the DBS fee.

If you think that the fee charged text is wrong on your DBS certificate you need to speak to the person who submitted your application to discuss what has been charged.

After this if the fee text on your certificate needs further investigation you can contact us.

In making Employers, Recruiters, RBs and Applicants aware of the status and fees paid, it will allow a level of scrutiny across all DBS certificate recipients.

FAQS

Why has the DBS made this change?

The change makes Employers, Recruiters, RBs and Applicants aware of the fee paid for a DBS check.

The change to the certificates will include the ‘fee paid’ status from the 31 May 2015. This will help DBS identify fraudulent applications and improve compliance activity and scrutiny around portable DBS (Disclosures) from the Update Service. The current DBS (Disclosure) Certificate does not indicate whether the application submitted was a voluntary position or whether the DBS fee was charged.

I am a volunteer, but I have paid a DBS fee. What should I do next?

If you think that the fee charged is wrong on your DBS certificate, you need to speak to the person who submitted your application to discuss what has been charged. Some organisations charge a fee for the service they provide.

I am not a volunteer and have not paid a DBS fee. What should I do next?

If you think that the fee charged is wrong on your DBS certificate, you need to speak to the person who submitted your application to discuss what has been charged.

I have spoken to the person who submitted my application to discuss what has been charged; they have confirmed the wrong fee has been applied. What do I do next?

Contact DBS at customerservices@dbs.gsi.gov.uk detailing your full name, address, postcode and certificate number and we will investigate this matter. If necessary we will contact the Registered Body who processed your application.    

Will the e-bulk electronic result change when this comes in?

No, this will remain the same.

I paid more than the DBS fee, why is this?

An administration fee may be charged by the organisation that submits your DBS check application to us. This is separate to the DBS fee.

Why does my certificate not tell me whether a fee has been charged?

Only certificates with a date of issue from 31 May 2015 will show what fee has been charged.

Can I request a duplicate/new certificate that shows this information?

No, only certificates with a date of issue from 31 May will show what fee has been charged. If you would like a new certificate containing this information you will need to make a new application.

Can I request a reprint of my certificate that shows this information?

No, only certificates with a date of issue from 31 May will show what fee has been charged. If you would like a new certificate containing this information you will need to make a new application.

I have disputed my certificate, will the new certificate contain this information?

Yes, if we uphold your dispute we will provide you with a new certificate that will contain this information.

Can I dispute this information if I think it is wrong?

No, if you think that the fee charged is wrong on your DBS certificate, you need to speak to the person who submitted your application to discuss what has been charged.

I have received a reprint/reissue and the new certificate says a fee was not charged but I paid. What should I do next?

If you think that the fee charged is wrong on your DBS certificate, you need to speak to the person who submitted your application to discuss what has been charged.

I have a certificate issued before 31 May do I need to reapply, so it contains the wording about the fee charged?

No, certificates issued before 31 May are still valid. If your certificate is linked to the Update Service, you can continue to use it for new employment which requires the same type and level of check.

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