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New Guidance on Home Care Welcomed By CQC

The National Institute for Health and Care Excellence (NICE) has released its first guidelines for the social care sector on how to plan and deliver specific person-centred care for elderly people living in their own homes.

The NICE guideline includes recommendations surrounding topics such as how to support home care workers, from training to giving aid where needed to ensure they have enough time to offer the appropriate level of care.

NICE also advises homecare providers on the best practices when delivering care such as:

  • Ensuring services are available to support the goals and priorities of each person
  • Making sure people in care and their carers are treated with empathy and respect
  • Making sure people in care have access and support to be able to achieve what they would like to do not just what they can’t do
  • Ensuring the level of care has continuity i.e. they receive visits from the same home care worker which enables them to build a relationship and trust

The Care Quality Commission (CQC) inspect, rate and regulate services to assess the quality of care received. The CQC expects all care providers to consider and take on board any best practice guidance that is in the interest of people’s safety and providing a high level of care.

Andrea Sutcliffe, Chief Inspector of Adult Social care at the CQC commented on the publication from NICE:
“CQC inspections have found a wide variation in the delivery of home care services – we have seen some great care, but also care that does not meet the standards people who use these services have every right to expect. I hope that staff and providers will use the NICE guideline to improve the quality of care they provide which should help them to achieve a rating of Good or Outstanding”.

In 2014 the CQC began using their new inspecting and regulating regime for adult social care services. Since then they have awarded 1,257 ratings to home care providers, and of these, 4% are ‘Inadequate’, 28% are ‘Requires Improvement’, 67% are ‘Good’ and 1% are ‘Outstanding’. By September 2016 the CQC plan to have inspected every home care provider in the country.

The NICE guideline emphasises the importance of quality home care and directs care providers down the appropriate paths to ensure person-centred care is of the upmost importance. The guideline also highlights the need for more staff and thorough training schemes to support home care workers sufficiently.

For more information on the NICE guideline click here.

See our previous article on the introduction of the Care Act 2015.

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