Welcome to Our Online ID Verification HUB
On this page you’ll find information and links to all our resources relating to Online ID Verification.
Please select below whether you are looking for information as an Employer or a Subject / Applicant.
Online ID Verification Guide - For Employers
Online ID Verification (OIDV) is the culmination of a huge effort between UK Government, the Disclosure and Barring Service, and industry to establish a modern identity-checking service.
OIDV allows the ID Verification process for DBS applications to be completed digitally via the embedded portal within Personnel Checks. Subjects simply upload their ID via our portal and technology does the rest!
This provides a quicker, more secure, and, more accurate ID verification process for DBS Checks, making life easier for you as an employer and for your Subjects.
Below you’ll find all the resources you need to make sense of OIDV and get it added to your account.
Employer - Online ID Verification Guide
If you’re in charge of DBS Checks in your organisation, then this is the resource for you.
This guide gives you a high-level view of what OIDV is, how to get it added to your account, as well as answers to the most common questions we’re asked about OIDV.
Technical Guide - What is Online ID Verification?
If you want to get under the skin of OIDV, this is the resource for you. In this guide, we take a detailed look at the technical and legal aspects of OIDV.
It covers exactly how the technology behind OIDV works, how it establishes confidence in someone’s identity, and contextualises it within the UK’s Digital Identity and Attributes Trust Framework.
Demo Video - Our Online ID Verification process
In this video, you can see one of our team members going through the entire Online ID Verification process.
It covers account set-up for DBS applicants (where they pay for the DBS Check themselves), OIDV, and the completion of the DBS application form.
Frequently Asked Questions from Employers
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Not at all! But we would recommend using it where possible as it is quicker and easier for you and your Subjects.
The Disclosure and Barring Service recognise that, for many, OIDV is not a viable option. Manual ID Verification is not going to be removed as an option at any point in the near future.
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Absolutely! Both Personnel Checks and our ID verification partner Yoti are ISO27001 accredited and undergo annual penetration testing to ensure our data protection practices are up to scratch.
All ID data that is uploaded is encrypted and stored for a maximum of 30 days before being purged. Up until this point, only Personnel Checks can view the ID data.
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As it stands, once OIDV is activated on your account, it becomes the primary method of ID verification for your business. You cannot use OIDV for some applications and then Manual IDV for others.
If a Subject fails OIDV twice, they will automatically be prompted to complete their DBS application in the usual way.
They will be asked to upload their ID at the end of the application form. Our team will then contact them directly and carry out the Manual ID verification on your behalf.
This way, you continue to enjoy a fully outsourced ID verification service.
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Adding OIDV to your account is £5 (£6 inc. VAT) per check.
This additional cost is one of the main reasons why OIDV is a completely optional feature.
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At the moment, only 3 forms of ID are acceptable for OIDV. Subjects must provide either a Passport, Biometric Residence Permit or Driving Licence (UK/Channel Islands/Isle of Man)(full or provisional).
For Standard and Enhanced DBS applications require a combination of 2 of these documents. For Basic DBS application, only 1 document is required.If the Subject doesn't have the required combination of documents described above, they cannot complete OIDV. This also applies if the address information on the Driving Licence is not up-to-date. In both these cases, manual IDV will need to be carried out.
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Yoti is a global digital identity and biometric technology company. They have been leading the world in Digital ID and Online ID technologies since 2014. They specialise in digital and online identity verification, age verification, and estimation, eSignatures, and authentication.
We chose to partner with Yoti for our Online DBS Checks as they are recognised by the UK government as one of the leading digital and online ID service providers (IDSPs).
They are certified by the UK government to deliver OIDV safely, securely, and accurately. We have embedded their portal into our product to provide a seamless IDV process.
You can find out more about Yoti via their website here.
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It’s as easy as dropping us an email!
All you need to do is get in touch with our sales team either via email:sales@personnelchecks.co.uk
or, by giving them a call on:
01254 355650
Once you’ve spoken to them, they can get OIDV activated on your account. -
Online ID Verification is far more thorough than carrying out manual ID checks but more importantly, it makes life easier for you and your Subjects.
Not only does it automate all the checks you’d usually carry out manually, it provides extra security by cross-referencing sources not usually accessible. This includes:
• National Fraud Lists
• The Electoral Roll
• Political Exposed Persons (PEPs) Lists
• Birth, Marriage and Death Registers
Once OIDV is activated on your account, you don’t need to do anything. Just set up your DBS applications as normal and your Subject’s will be prompted to complete the OIDV process when they start their application form.
The data gathered during the OIDV process is then populated onto the DBS application form. Not only does this make the form quicker to fill in, it reduces the chance for typos and other errors.
Online ID Verification Guide - For Subjects
If you are going through the DBS application process with Personnel Checks, familiarising yourself with the Online ID Verification process is a good idea. Check out the guide below, or keep scrolling to read the answers to some fo the most commonly asked questions.
If you still can’t find the answers you need, just submit the contact form at the bottom of this page, or give our Subject support team a call on 01254 355688.
Subject - Online ID Verification Guide
This guide goes through the Online ID Verification process from the perspective of a Subject. It gives a detailed breakdown of the step-by-step process they go through when completing their DBS application form.
Although this guide is aimed at Subjects, if you want a comprehensive overview of the process your Subject’s go through, this is the guide you need.
Frequently Asked Questions from subjects
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Not at all! But we would recommend using it where possible as it is quicker and easier for you.
The Disclosure and Barring Service recognises that, for many, OIDV is not a viable option. Manual ID Verification is not going to be removed as an option at any point in the near future.
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Absolutely! Both Personnel Checks and our ID verification partner Yoti are ISO27001 accredited and undergo annual penetration testing to ensure our data protection practices are up to scratch.
All ID data that is uploaded is encrypted and stored for a maximum of 30 days before being purged. Up until this point, only Personnel Checks can view the ID data.
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Whether you pay for OIDV depends on the organisation that needs to run the DBS Check for you.
Employers have no obligation to pay for any part of a DBS Check. This means they can pass on the full cost to you. However, it is very common for employers to cover all the costs involved.
The list price for OIDV is £5 + VAT (£6). -
There are a number of reasons that you might fail OIDV. This could be simply because the pictures you took of your documents weren’t clear enough or something more complex.
The Personnel Checks platform gives you 2 attempts to complete OIDV. If you fail both of these attempts, you will be prompted to complete your DBS application form and then upload your ID at the end.
Our team will then check your ID and complete the ID Verification manually, on your behalf.
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At the moment, only 3 forms of ID are acceptable for OIDV. You must provide either a Passport, Biometric Residence Permit or Driving Licence (UK/Channel Islands/Isle of Man)(full or provisional).
For Standard and Enhanced DBS applications require a combination of 2 of these documents. For Basic DBS application, only 1 document is required.If you don’t have the required combination of documents described above, you cannot complete OIDV. This also applies if the address information on the Driving Licence is not up-to-date. In both these cases, manual IDV will need to be carried out.
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Yoti is a global digital identity and biometric technology company. They have been leading the world in Digital ID and Online ID technologies since 2014. They specialise in digital and online identity verification, age verification, and estimation, eSignatures, and authentication.
We chose to partner with Yoti for our Online DBS Checks as they are recognised by the UK government as one of the leading digital and online ID service providers (IDSPs).
They are certified by the UK government to deliver OIDV safely, securely, and accurately. We have embedded their portal into our product to provide a seamless IDV process.
You can find out more about Yoti via their website here.
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Online ID Verification is far more thorough than carrying out manual ID checks but more importantly, it makes life easier for you and your Subjects.
Not only does it automate all the checks you’d usually carry out manually, it provides extra security by cross-referencing sources not usually accessible. This includes:
• National Fraud Lists
• The Electoral Roll
• Political Exposed Persons (PEPs) Lists
• Birth, Marriage and Death Registers
Once OIDV is activated on your account, you don’t need to do anything. Just set up your DBS applications as normal and your Subject’s will be prompted to complete the OIDV process when they start their application form.
The data gathered during the OIDV process is then populated onto the DBS application form. Not only does this make the form quicker to fill in, it reduces the chance for typos and other errors. -
In some circumstances, the name on your ID might not match. This can be because you’ve been married or changed your name by deed poll
If this applies to you, then you can proceed with the OIDV as normal. Our IDSP partners Yoti can still verify your identity based on the databases they have access to.
Once you’ve completed OIDV, you will be presented with a screen asking you to confirm the reason your name differs. Once you’ve done this, you will be able to continue with your DBS application.
Got a question?
If you can’t find an answer to your question about Online ID Verification, get in touch!
You can either submit a contact form below or contact us by phone or email.